Terms of Service

Registration

Registration is complete when payment has been processed in full. Spots are not held without payment. We reserve the right to close registration at any time once a class reaches capacity.

By registering, you confirm that:

• You are the parent or legal guardian of the student
• The information you have provided is accurate

Payment

All fees are listed in Canadian dollars (CAD). Payment is processed securely through Stripe at the time of registration. We accept major credit cards.

Refunds

• Withdrawal 7+ days before the first class: full refund minus a $25.00 administration fee.
• Withdrawal within 7 days of the first class: registration may be converted to a studio credit (no refund).
• After classes have begun: no refunds. In exceptional circumstances, a partial credit may be considered at the discretion of West End Playhouse.
• If West End Playhouse cancels a session: a full refund will be provided.
• Medical withdrawal: a pro-rated refund may be considered with a doctor’s note.

All registrations are otherwise non-refundable and non-transferable.

Class Cancellations by West End Playhouse

If we cancel a class due to circumstances beyond our control (illness, weather, facility issues, insufficient enrollment), we will notify you as soon as possible and either:

• Reschedule the class, or
• Issue a pro-rated refund for the missed session.

Student conduct

We are committed to providing a safe and inclusive environment. We reserve the right to remove a student from a program (with a pro-rated refund) if their behaviour poses a risk to the safety or wellbeing of other students or staff.

Photography and Media

At West End Playhouse, we love capturing and sharing the creativity, confidence, and joy that emerge in our classes.

From time to time, we may photograph and/or video record students during classes, rehearsals, and performances for use on our website, social media, printed materials, and other promotional content.

At the time of registration you may choose whether you want to provide your consent.

Health and Safety

You agree to keep your child home if they are unwell. Please notify us of any relevant medical conditions, allergies, or special needs at the time of registration so we can ensure appropriate support.

We maintain general liability insurance appropriate for our programs. West End Playhouse is not responsible for loss or damage to personal belongings brought to class.

Limitation of Liability

To the extent permitted by Ontario law, West End Playhouse’s liability for any claim arising from participation in our programs is limited to the fees paid for the relevant session.

Changes to These Terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Continued use of our registration system constitutes acceptance of the current terms.

Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Contact

Questions about these terms? Use the form below or reach out directly.